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Array ( [news] => we-insure-offers-hightech-franchisee-support-during-hurricane-season [cat] => insurance-insights )
August 14, 2020
For Immediate Release: JACKSONVILLE, FL August, 13, 2020. We Insure Inc., an independent insurance company commanding national attention for its customer-centric and franchisee-friendly business model, enters the 2020 hurricane season with a proven track record of crisis-related support. The insurance franchise’s revolutionary model, which helped it achieve a recent 100th-agency milestone, enables We Insure to provide unparalleled service to its network of local owners
When tested by the fourth most powerful hurricane ever to hit land in the United States, We Insure showcased its “Power of WE” with collaboration and customer service, enabled by high-tech operating systems. Clients of the We Insure Panama City office experienced no downtime because of the agency’s seamless connectivity to the corporate office.
Once Hurricane Michael was on track to make landfall in October 2018 in the Florida Panhandle, We Insure Panama City owner Vincent Flavia evacuated, leaving behind his home and office. Just days before, We Insure corporate had engaged its hurricane crisis plan.
We Insure’s business continuity plan for franchise partners protects franchise owners in the event that they themselves are affected by a catastrophic event. Calls from policyholders to We Insure Panama City were routed to the corporate customer service center to expedite and facilitate support before, during, and after the hurricane. Customer service representatives were able to access all customer files and other necessary policy documentation because of the We Insure shared customer relationship management system.
“Having this level of support was tremendous,” explains We Insure Panama City owner Vincent Flavia. “Corporate picked up the slack while I was forced to work from my mother’s dining room table for two weeks.”
We Insure offers superior corporate-level customer service and support that an independent agency typically doesn’t provide. While the communities affected by the hurricane are still rebuilding, We Insure is proud to say that there are still insurance resources available for homeowners — and no existing homeowners were turned away. “As our community continues to recover from Hurricane Michael and new homes and businesses are constructed, our agency will continue to provide a vital service to the area,” says Flavia.
In addition to support provided by the corporate office, We Insure agencies throughout the hurricane-affected areas supported one another. “We heard many stories of agency owners reaching out to one another with offers to share office space and people resources,” says We Insure Co-CEO, Deb Franklin. “The collaborative culture of We Insure is strong, and it’s a testament to our employees and partners. Our agents know that whatever this year’s hurricane season brings, we’ll be there to help them weather the storm.”
About We Insure We Insure is a national insurance company that’s disrupting the industry with an innovative business model focused on customer experience and exceptional agent support. The franchise offers unprecedented access to carriers and complete operational, IT, service and marketing support to its franchisees in the U.S. We Insure is expanding rapidly with more than 100 retail locations and over $185 million in annual sales. For more information about franchise opportunities, visit weinsurefranchise.com. For general information, visit weinsuregroup.com
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The information contained in this page is provided for general informational purposes only and may not be applicable to all situations. We Insure makes no guarantees of results from the use of this information.