Bracing for Ian: Storm Preparedness Steps; Vital Information for Customers; We Are Here for You

As we continuously monitor the status of Hurricane Ian, our first priority is the safety of our customers, employees, and our agencies. We realize you could be impacted by this storm, and we want you to know that our teams stand at the ready, all hands on deck; We Insure will rise to respond to this catastrophe and do all we can to provide the assistance needed to see you through.

Below is storm preparedness information and who to call first to address immediate needs and help mitigate damange if your property is impacted by the storm.

Prepare for the Storm

• It is important to ensure you stay informed. These resources can help:
  • National Hurricane Center
  • The Weather Channel Florida
  • National Weather Service Hurricane Ian Twitter Feed
  • Hurricane Tracker App
  • FEMA Hurricane Ian Response
  • Disasterassistance.gov 
  • Search for open shelters: text 43362 with the word SHELTER and your zip code (example: SHELTER 32218)
  • Download Florida 511 Traffic App

• Gather important documentation such as insurance carrier information, medical documents, wills, passports, and personal identification. Store these on your phone, or email them to yourself so you can access them no matter where you are.
• Write down emergency phone numbers and keep them on the refrigerator or near every phone in your house. Program them into your cell phone too. Make sure you know your insurance agency’s name and number and your insurance carrier’s claims number.
• Locate the nearest shelter and different routes you can take to get there from your home. You can search for open shelters by texting SHELTER and your ZIP code to 43362.
• Prepare and protect your home and property by doing things such as clearing your yard of potential flying objects or debris; moving autos, boats, and/or recreational vehicles to safety; adding protection, such as storm shutters, to windows and glass doors; knowing where your water and gas shut off valves are in case you need to turn them off; test your generator and check it's fuel supply - and never run your generator inside your home.
• Pet owners: pre-identify shelters, a pet-friendly hotel, or an out-of-town friend or relative where you can take your pets in an evacuation.
• Gather emergency supplies including food and water, emergency medicine, and power sources such as flashlights and a fire extinguisher.
• Keep your cell phone charged and have portable phone batteries available
• Additional preparation suggestions can be found on the American Red Cross website.

Additional/Damage Mitigating Assistance to Meet Your Immediate Needs

We have a plan in place to address the first, immediate needs of our We Insure family impacted by the storm. We have partnered with Flood Pro to work with our customers during and immediately following the storm to assist with critical needs that could help mitigate further damage including putting tarps on damaged roofs, assistance with flood damage, and more. In addition, because this storm has the potential to impact so many Floridians, our carrier partners may be inundated with calls. As such,  Flood Pro will also assist you by calling your carrier with you to help you report a First Notice of Loss (FNOL) claim. You can contact Flood Pro at 800-927-0310; calls will be recorded.

We have also partnered with Joe Taylor Restoration, which will also work with our customers during and immediately following the storm to assist with critical needs that could help mitigate further damage such as flooding, water damage, dry-out, etc. The number We Insure customers and agents can use to reach out to Joe Taylor Restoration for assistance during Hurricane Ian is 888-353-3139.

Mobile CAT Ready

We also have a mobile We Insure Crisis Assessment Team (CAT) at the ready, which will be on-site to offer assistance with essential phone numbers and information, bottled water, and other support. We will let you know where this team and RV will be stationed as soon as we have identified a location. 

We Insure Will Be Here for You

In the event you cannot get through to your agent, or your agency’s physical location is impacted and they have to evacuate, you can reach our main We Insure Customer Service department for additional assistance at 1-877-677-4063.

We are “One,” and times of crisis will always have our quick and complete response; together, We Rise. 

We will continue to communicate with you as this situation unfolds. In the meantime, we hope you, your family, and everyone in the path of Ian stay safe.

Sincerely,

Your We Insure Team