Disaster Plan & Preparedness

Do you want to learn how to secure your property before a disaster and recover afterwards? The topics below will help understand how to protect your homebase.

An important aspect of disaster preparedness is financial preparedness. This toolkit is designed to help you organize your financial information before and after a disaster. Keep several copies in safe places that you can access easily and, in the face of a disaster, keep a copy of this toolkit with you at all times.

Available for download in ENGLISH, SPANISH and CREOLE

Hurricanes aren't the only disasters that Floridians need to be prepared for each year. Wildfires, floods, tornadoes and sinkhloles are other reasons why it pays to make sure your homeowners' insurance is adequate, and that your financial interests are up-to-date and protected.

This guide contains information that can be extremely valuable in the event of a natural disaster.

Available for download in ENGLISH

Have a plan of evacuation, including a list of people to contact in the event you need to leave your home.

Home Information: List individuals to be contacted before and after evacuation (one person should be out of state). Include Name, email and phone number.

List Evacuation Route Option: Establish two evacuation locations where your family will meet if you are not directed to a location by local authorities.

Medical Information: Be sure to have key medical information with you (List of medications, Health Insurance ID Cards, Record of Immunizations/Allergies, etc). If you take prescription medications regularly, you should contact your pharmacy before a storm strikes to get prescriptions filled so that you don’t run out.

Make an itemized list of your belongings: Include costs, purchase dates and serial numbers. Attach receipts, especially for “big ticket” items. Your insurance company may require proof of the cost of any item for which you make a claim. Dated photographs or videotapes of your possessions also are good ideas.

Take copies of your legal, financial and medical documents with you: This should include bank statements, insurance policies, mortgage information, credit card addresses and toll-free phone numbers, wills, birth certificates, passports and medical prescriptions.

Know Your Insurers: Write down the names of your agent and agency, your insurance company, your policy number and telephone numbers to report claims. Remember that the name of your insurance company might differ from that of your agent, agency or underwriter.

Do you have enough cash?: Remember to withdraw money before a pending disaster. Since carrying or keeping large amounts of cash in your home can be unsafe, take out only as much as you’ll need. Financial institutions usually close for at least two days after a direct hit by a hurricane, and ATMs could be out of commission even longer. Be sure to get receipts for cash purchases right before a storm.

Do you have enough credit?: Keep and protect a credit card with an available balance of at least $1,000. Use credit cards to finance minimal repairs when necessary. Document all these transactions.

Paying bills: If you pay bills by phone or online, try to pay them before a disaster hits, even if they are not yet due. Hurricanes and wildfires could interrupt phone service, causing you to miss payments and incur late charges. If you pay by mail, send payments as soon as possible. The U.S. Postal Service will not pick up mail within 24 hours of a hurricane strike. Keep copies of all payments mailed within three days of a natural disaster, if possible. After a storm, contact those you've sent payments to and confirm they have received them.

How can you safeguard your records?: Keep insurance and financial papers in a secure and accessible place like a safe deposit box, or with a relative or friend. Include your insurance policy, inventory records, agent or company telephone numbers for reporting claims, mortgage and other loan contracts and payment records. You might need quick access to this information. If you need to evacuate, take records with you.

Make a pet plan: Inquire in advance how and where you can leave your pets; Specialized pet shelters, animal control shelters, veterinary clinics and friends and relative out of harm’s way are ALL potential refuges for your pet during a disaster.

Additional Resources

Make emergency repairs and document them.

Take necessary steps to keep your family safe, but be sure to keep all receipts and take photographs of damage before and after any repairs.

Take precautions if the damage requires you to leave your home.

Secure your property and turn off your gas and electricity. Contact your insurance agent and provide a phone number where you can be reached.

Beware of fly-by-night repair businesses.

Hire licensed, reputable, preferably local service people, and avoid any contractor or appraiser who says they can adjust your insurance claim. You can verify a contractor’s license and check to see if there are any complaints against them by calling the Florida Department of Business and Professional Regulation at (850) 487-1395. Also ask for references from previous work, and be sure to report unlicensed contractors.

Know what kind of licensed adjuster you will deal with (i.e. company adjuster, independent adjuster or public adjuster).

Ask for identification, and if a question arises, call the Department of Insurance hotline for assistance.

Beware of fraud.

Insurance fraud costs each Florida family an additional $1,500 a year* in increased premiums. If you suspect insurance fraud, call the Fraud Hotline toll-free at 1-800-378-0445. Financial fraud costs Floridians more than $40 billion annually. If you suspect financial fraud, call the Consumer Helpline toll-free at 1-877-MY-FL-CFO (1-877-693-5236). *Source: The Coalition Against Insurance Fraud

All legitimate contractors must carry insurance.

Ask for proof of liability and workers’ compensation coverage, then verify it by calling the Division of Workers’ Compensation at 1-800-742-2214.

Don’t rush into signing a contract.

Get written estimates from at least three construction firms, and beware of contractors who ask you to pay for the entire job up front. Also, do not allow the contractor to adjust your claim with your insurance company. If you make a down payment, it should not be more than one-third of the total price. Pay ONLY by check or credit card, and never pay the final amount until the work is completed.

If you encounter any instances of price gouging

call the Florida Department of Agriculture’s Division of Consumer Services at 1-800-357-4273.

Additional Resources

Watch a short video to learn more about protecting your home or small business from a disaster.

Learn how to secure your property before and after a disaster.As a business owner, it is especially important to protect your livelihood by ensuring your business is properly covered at the time of a disaster.  Learn how to protect your business here.

  • Florida Division of Emergency Management

State Emergency Response Team (SERT)

Website: www.floridadisaster.org

  • American Red Cross

Website: www.redcross.org

  • Bridge Loan Program

Website: www.floridadisasterloan.org

  • Florida Emergency Management Agency (FEMA)


Website: www.fema.gov

  • National Hurricane Center (NOAA)

Website: www.nhc.noaa.gov

  • National Flood Insurance Program (NFIP)


Website: www.fema.gov/national-flood-insurance-program

  • Salvation Army

Website: www.salvationarmyusa.org

  • Small Business Administration


TYY: 1-800-877-8339

Website: www.sba.gov

  • Volunteer Florida

Website: www.volunteerflorida.org


  • Florida Department of Community Affairs 

Website: www.floridajobs.org

  • Florida Department of Elder Affairs

1-800-96-ELDER or 1-800-963-5337

Website: elderaffairs.state.fl.us

To report a claim, please go to here: Claims