Immediate Release: JACKSONVILLE, FL August, 13, 2020. We Insure Inc., an independent insurance
company commanding national attention for its customer-centric and franchisee-friendly
business model, enters the 2020 hurricane season with a proven track record of
crisis-related support. The insurance franchise’s revolutionary model, which
helped it achieve a recent 100th-agency milestone, enables We Insure to provide
unparalleled service to its network of local owners
When tested by the fourth most powerful hurricane ever
to hit land in the United States, We Insure showcased its “Power of WE” with
collaboration and customer service, enabled by high-tech operating systems.
Clients of the We Insure Panama City office experienced no downtime because of
the agency’s seamless connectivity to the corporate office.
Once Hurricane Michael was on track to make landfall
in October 2018 in the Florida Panhandle, We Insure Panama City owner Vincent Flavia
evacuated, leaving behind his home and office. Just days before, We Insure
corporate had engaged its hurricane crisis plan.
business continuity plan for franchise partners protects franchise owners in the
event that they themselves are affected by a catastrophic event. Calls from
policyholders to We Insure Panama City were routed to the corporate customer
service center to expedite and facilitate support before, during, and after the
hurricane. Customer service representatives were able to access all customer
files and other necessary policy documentation because of the We Insure shared
customer relationship management system.
“Having this level of support was tremendous,”
explains We Insure Panama City owner
Vincent Flavia. “Corporate picked up the slack while I was forced to
work from my mother’s dining room table for two weeks.”
We Insure offers superior corporate-level customer
service and support that an independent agency typically doesn’t provide.
While the communities affected by the hurricane are still rebuilding, We Insure
is proud to say that there are still insurance resources available for
homeowners — and no existing homeowners were turned away.
“As our community continues to recover from Hurricane
Michael and new homes and businesses are constructed, our agency will continue
to provide a vital service to the area,” says Flavia.
In addition to support provided by the corporate
office, We Insure agencies throughout the hurricane-affected areas supported
one another. “We heard many stories of agency owners reaching out to one
another with offers to share office space and people resources,” says We Insure
CEO Philip Visali. “The collaborative culture of We Insure is strong, and it’s
a testament to our employees and partners. Our agents know that whatever this
year’s hurricane season brings, we’ll be there to help them weather the storm.”
About We Insure
We Insure is a national insurance company that’s
disrupting the industry with an innovative business model focused on customer
experience and exceptional agent support. The franchise offers unprecedented
access to carriers and complete operational, IT, service and marketing support
to its franchisees in the U.S. We Insure is expanding rapidly with more than
100 retail locations and over $185 million in annual sales. For more
information about franchise opportunities, visit weinsurefranchise.com. For general
information, visit weinsuregroup.com